Frequently Asked Questions

EasyBox is a cross border forwarding service who can take care of your shipping needs in  a few steps. We bring the world to your doorstep. Find out more about us by visiting our  About page.

EasyBox Warehouse Team accepts your items and ships your item on the following days and times:

United States: Monday-Friday 8:00am-12:00nn (California Time) *subject to return to normal schedule after pandemic*

China: Monday-Friday 9:30am-6:00pm and Saturday 9:30am-12:30nn

Singapore: Monday-Friday 9:00am-6:00pm

Our Customer Support Team in the Philippines is ready to assist you Mondays through Fridays from 8:30 a.m to 5:00 p.m (Philippine Time)

1. Go to www.easybox.ph and click on Sign Up at the top right corner of the page
2. Fill in the necessary fields
3. After registering, you will receive an email notification to confirm your email address. Once you have clicked the link to confirm, you may now start using your EasyBox account.

If you lost your password, just go to the Sign In page and click the “Forgot Password?” link. Follow the succeeding steps afterward.

Can I also change my password?

Upon logging in, simply go to Account Settings and change your password.

Oh no! Just kidding! This message normally appears either when you have wrongly typed your Username or Password, or when your account has not yet been verified.

Try typing slowly, one letter at a time, on your next login attempt to finally get it right. If you really lost your password, follow the procedure in the previous question.

As long as you are here in the Philippines your shipment is going to be just fine

This addresses serve as your US, China, and Singapore delivery addresses, which you will  be using when shopping on US, China and Singapore online stores. This ensures that the  goods you shop are delivered to EasyBox. This is different from the Philippine address (PH  Delivery Address) which will be used to ship your package/s when they arrive at the  EasyBox Warehouses 

Please inform your seller that our Singapore Warehouse is located in a Free Trade Zone area. Only some couriers have access such as DHL, FEDEX, UPS, Singapore Post, EMS, etc. Please double check with your seller first before sending your shipment/s to our Singapore Warehouse to avoid any problems.

No, however, some US, China and Singapore online stores will consider it as  Logistics/Forwarder addresses

If you do not have your tracking number, use your order number to follow up delivery from your US, China and Singapore online store you shop from.

If you have your tracking number, use it to track your package on the website of your US, China, and Singapore couriers (i.e. DHL, UPS, and FEDEX). If your package has already arrived at the Easybox US, China, or Singapore warehouse, the status will reflect that it has been delivered

Cheers to that! Once your package has reached to us, you will have a new status in your account.

We will weigh in and measure your item/s in its original packaging, then we will send the billing statement to your registered e-mail address.

Sorry to hear that! Kidding!

This usually happens in the event that your package arrives outside the operating hours of our warehouse or on a holiday. Don’t worry, the courier will normally redeliver on the next business day.

Should the courier fail to redeliver the parcel, kindly contact your seller to request a redelivery. There is always a second chance.

Will you look and inspect what I bought?

Yes, we do inspect your purchased item/s. Easybox reserves the right to inspect all the packages in your name without giving you prior notice.

We want to check that your package is in good condition and that the item declared upon ordering matches with what the courier delivered to us. Waiting for an item to arrive is not that easy, so we want to ensure that you will receive exactly what you ordered.

Don’t worry! Your items are covered with insurance and we will make sure your items are safe and sound.

Are my items safe inside an Easybox warehouse?

100% yes! Only authorized personnel are allowed to handle your purchases. We handle it like it’s ours.

I just received the billing statement and I cannot pay for it at the moment. How long can my item/s stay in the Easybox warehouse?

Your item/s can stay in our house for free for the 15 days after your package has arrived to us. Once it exceeds the free cart storage limit, a charge of USD 0.32 per day will apply. You will see this in your billing statement when you have your item delivered to your local address.

We reserve the right to dispose of packages not claimed beyond 30 days without prior notice. If you think you cannot settle the amount within this time period but still want to receive your item, kindly inform us ahead not beyond 30 days. We will gladly help and attend to your concern!

I want to gauge how much will my shipping cost be. How do I check it?

Excellent question. We believe that excellent questions deserve a clear answer.

Before heading to the computation part, here is the general rule when it comes to shipping that you might want to take note of:

Make sure you have measured and weighed your freight correctly. If you accidentally get this wrong, an extra fee may be charged from the courier which we well have to pass onto you.

Back to the question. You can compute (or at least, estimate) how much is the cost of the shipping by simply basing on its actual weight or volumetric weight. If it appears to have a decimal point, we round it up to the nearest whole number (if it’s 2.75 kg, we mark it as 3)

It is an advantage if you know the actual weight of the product, but if you don’t, you can compute for its volumetric weight. How do we do it?

For US packages:

Chargeable weight = Length x Width x Height / 166

For China packages:

Chargeable weight = Length x Width x Height / 6000

For Singapore packages:

Chargeable weight = Length x Width x Height / 5000

That sounds great but, what if I don’t have any tools to measure what I purchased?

We highly encourage that the dimensions and the weight declared should be accurate. If you can wait until you have a way to accurately measure your freight, please do so.

But if you have no options left, consider overestimating the dimension and weight of the product. Of course, you may pay a little extra, but you will save more from not having to pay additional charges.

What are the different payment methods that I can use to book a shipment?

We offer a lot of payment options just for you! Just choose the method that suits you. We accept BDO Bank Deposit or Online Transfer and DragonPay.

Cash-On-Delivery is available upon request for approval. Applicable only for EasyBox shipping and delivery service.

For Cash-On-Delivery mode of payments, an additional 3% Cash-On-Delivery Fee will be charged on top of the total fee to be paid.

Will there be an additional payment for the tax?

The rates that we offer are inclusive of taxes already.

Yes, it is! We are offering up to USD 100 worth of insurance for free based on the declared value. If your item exceeds USD 100 and you want to fully insure it, you can pay for the additional insurance that is 4% of the value in excess of USD 100.

Hopefully, it doesn’t happen to you so you won’t need to go through it. But here’s how it works:

Easybox insurance starts when we receive your item in any of our addresses up to your doorstep in the Philippines. If the parcel was damaged/loss within transit, we will reimburse the value of the item based on what you declared upon registration.

As long as it’s not yet in transit to the Philippines, your item/s can still be returned. Coordinate with your merchant on the Return and Refund Policy. Notify us within 3 days after the receipt of the item in our address if you want to return the package to the merchant.

First of all, we apologize for the inconvenience of having you do this. Send us a message through our support e-mail support@easybox.ph or call us at (+63 2) 536-7623 to 25 loc.111 & 125